Maria Chinen Jewellery promises to refund any item(s) you are not completely satisfied with, provided they are returned to us within 14 days of receipt, and are in a re-saleable condition.
Please Note: We will only accept a return on items that are sent back in the original packaging and in the same condition as they were received by you – worn, damaged, broken or altered items – including personalised engraving, ring sizing, adjusted chains – will not be accepted for a refund. This does not affect your statutory rights.
Earrings: All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag
Personalised and Bespoke Items Excluded: In line with our terms and conditions, customised or bespoke items that are altered or made specifically for you cannot be returned unless there is a manufacturing fault. Further information regarding this can be found in our terms and conditions.
Repairs and alterations: Items that are repaired or altered outside of Maria Chinen Jewellery are void from our guarantee cover.
Returns: Once received please allow 10 working days for your return to be processed. If you requested a refund it will be applied to the original payment method used to place your order. Typically it can take up to 7 working days for a processed refund to show on the statement of the credit/debit card used to pay for the order -depending on your issuing bank.
Postage Cost: You must cover the cost of the return, unless faulty. This does not affect your statutory rights.
