The document referred to below constitutes a legally binding agreement between you and Maria Chinen Limited which operates the internet website with the domain name www.mariachinenjewellery.co.uk (the “Site”).
It documents your rights and responsibilities and ours with regards to (a) your access to the Site; (b) your use of the Site; (c) any communications sent from Maria Chinen Jewellery; (d) all information, products, services, and materials contained on or our site. They also represent the terms and conditions (“Terms”) for using and placing orders on the Website. Using our Website indicates that you accept the Terms.
By entering the site you unconditionally accept the terms and conditions in this Agreement (set out below) and any future alterations we may make subsequently. Please read the Terms and Conditions carefully before ordering any product from our site. If you order any of our products, you are agreeing to be bound by the Terms and Conditions detailed below. Please check periodically for changes.
NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS.
DEFINITIONS
“we” and “us” refers to Maria Chinen Limited.
“website” or “site” refers to the website at www.mariachinenjewellery.co.uk.“you” refers to the person using the website, whether as an unregistered guest or as a registered user.
1. INFORMATION ABOUT US
www.mariachinenjewellery.co.uk is operated Maria Chinen Limited. We are registered in England and Wales under company number 14350162 and with our registered office at 29 Enford Street London W1H 1DJ.
2. YOUR STATUS
2a. By placing an order through our site, www.mariachinenjewellery.co.uk, you warrant that
- You are legally able to enter into a binding contract; and
- You are at least 18 years old.
2b. You must ensure that the details which you provide during registration or at any time after registration are correct and complete.
2c. You must inform us immediately of any changes to the information that you provided when registering by contacting us.
3. GENERAL
3a. Anyone who enters our site is deemed a user (“User”). You are free to enter the site whenever you wish whilst adhering to all the relevant terms and conditions.
3b. These Terms and Conditions of Use are governed by the law of England. You and we agree to use the English courts for any kind of dispute between us. If any part of these Terms and Conditions of Use are found to be invalid by law, the rest will remain valid and fully enforceable.
3c. Any information, content or opinions given on our website are purely subjective and we cannot guarantee its fitness for purpose or accuracy.
3d. The contents of the site do not represent any form of advice by us and is not intended to be used as such. We reserve the right to change the content at any time and will not be held liable for any failure of software during a purchase or at any time whilst using our site.
3e. A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
3f. Maria Chinen Limited or any affiliated companies shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
3g. Maria Chinen Jewellery is a subdivision of Maria Chinen Limited. Our registered address is:29 Enford Street, London,W1H 1DJ
Email: info@mariachinenjewellery.co.uk
4. WEBSITE CONTENT
4a. All copyright, trademarks, trade names and other intellectual property contained in all materials and content on the website are owned or licensed by us, unless otherwise stated, or are the property of third parties who have agreed to the use of said content on our website.
You may print or download any page(s) for your personal and non-commercial use only. If you have any doubts regarding website content or are looking for permission to reproduce any part of the website for any reason please get in touch at info@mariachinenjewellery.co.uk.
Except where specifically stated, you may not do any of the following without obtaining prior written consent:
- copy, reproduce, distribute, display, transmit, host, sell, or otherwise commercially exploit the site. This applies, but is not limited, to text, graphics, images, photographs, video or data available on the website;
- use, download, reproduce or edit any material on the website for the purpose of advertising, endorsing or implying any connection with you or a third party;
- use any form of data mining, robots, or similar data gathering tools to extract data or information from the website; or
- create and/or publish your own website or database that features substantial parts of the website, including, but not limited, to prices, product listings and photography.
5. 14 DAY RETURN GUARANTEE
5a. www.mariachinenjewellery.co.uk operates a 14-day return guarantee with all products except for earrings if worn.. In the unlikely event that you are unhappy with your purchases, you can return items to us within 14 days and we will be happy to offer you either an exchange or full refund providing the goods are returned in perfect condition and in the original packaging.
Exceptions to the 14-day return guarantee are;
- We cannot accept returns on any special order items which have been customised or re-sized by us on the customer’s request or independently.
- Orders placed outside of the UK are also covered by our 14-day returns policy only
- Items where alterations have been completed at the customers request are not covered by our refund policy and cannot be returned unless there is a manufacturing fault with the item.
5b. We do not cover or reimburse the cost of the postage and packaging for your returns. This does not affect your statutory rights.
5c. You must return items in the same condition as they were received by you. Damaged, broken or altered items – including personalised engraving, ring sizing, adjusted chains – will not be accepted for a refund. Please remember you are buying a piece of jewellery, all of which must be treated with care. These items are not suitable to wear whilst gardening, washing / showering, playing sport etc.
5d. Unless otherwise stated diamond colour and clarity and any weight estimations are an assessment and determined without removing the stone from its setting. On occasion, this poses limitations by the setting or mount. Should you feel unsatisfied with our assessment, we will only consider opinions of a qualified gem grading laboratory. Contact us, and we will discuss your grievance. Any unauthorised testing could result in a delay of your refund or a refund not being authorised.
5e. Earrings may be returned using the 100 Day Return Guarantee, providing they have not been worn. Should earrings be returned to us with evidence that they have been worn, your return guarantee will be void. This is due to reasons of hygiene and does not affect your statutory rights.
5f. Items that are repaired or altered outside of Maria Chinen Jewellery are void from our guarantee cover.
6. PRICES & PAYMENT
6a. The prices which you must pay for the Products that you Order are set out on the Website at the time you place your order, except where we discover an error in the price of the Products you have ordered. In this event, we will inform you as soon as possible after receiving your Order and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled.
Our online store accepts payment by credit and debit payments on the following cards, if issued in the UK: Maestro, MasterCard, Visa, Visa Debit..
In certain instances, payment may be requested via bank transfer. Should this be required, details will be communicated by us to facilitate the transaction.
6b. We will delay despatch until receipt of cleared funds.
7. ORDER AND ACCEPTANCE
7a. You may place Orders
(i) using the online process for ordering products via the Website;
7b. When you place an Order with us, we need to obtain various details from you so that we can process your Order which may include personal details and identity documents. You must ensure that the details which you provide each time you place an Order are correct and complete.
7c. Once you have placed an Order to purchase a product from the Website you will receive an e-mail regarding the status of your order.
7d. Your Order is an offer to purchase Products from us, which is subject to our acceptance in accordance with these Terms. Our Acceptance of your Order and the completion of the contract between you and us will take place upon despatch to you.
7e. All orders are subject to verification, our receipt of payment, stock availability, and our acceptance. We reserve the right to reject any order for any reason, including but not limited to failed identity verification (KYC), payment issues, or product availability concerns. Therefore all Orders are subject to verification, us receiving payment and also stock availability.
7f. If the Products ordered are not available, you will be notified by our Customer Services department using the contact details you have provided and you will have the option either to (i) wait until the Products are available from stock; or (ii) cancel your Order.
8. DELIVERY
8a. Delivery: Delivery will be made to the address specified by you when you place your Order. We cannot deliver to P.O Box addresses.
8b. We will do our best to deliver within 7 working days for Orders where cleared funds are received. However, we cannot be held responsible for ensuring stock of each specific Product is available at all times or for delays or failures due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control.
8c. Deliveries to areas of Scotland, Outer Hebrides and other remote locations are prone to travel delays and may take longer than quoted for delivery.
8d. The Delivery fee applicable to your specific order will be set out clearly in the checkout process.
8e. For online orders, ownership of the Products you order shall pass to you upon delivery, provided that we have received the full value for such Products.
Ownership of the Products you Order on the Website shall pass to you on delivery provided that we have received the full value for such Products.
9. CANCELLATION
9a. You may cancel your Order at any time prior to despatch by emailing us on info@mariachinenjewellery.co.uk.
10. PRIVACY POLICY
10a. We take the protection of customers’ personal information very seriously and are registered with Information Commissioner’s Office, All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
10b. Your email address is essential in order for us to be able to supply you with important information such as order confirmations and changes to the service. By registering with www.mariachinenjewellery.co.uk, you accept that your email address may be used to supply you with such information.
11. LIABILITY
11a. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
11b. In the absence of any negligence or breach of duty by us, your use of any of the Products other than in accordance with their instructions is entirely at your own risk.
11c. You will be responsible for all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Website, or from your use/misuse of the Website or the use/misuse by any person for whom you are responsible or from your violation of the Terms.
11d. Maria Chinen Limited warrants that it will provide the Products with reasonable skill and care, within a reasonable time, and substantially as described in these Terms. Maria Chinen Limited does not make any other promises or warranties about the provision of the Products.
11e. Maria Chinen Limited cannot assume any liability for:
- any viruses or any other disabling features that affect your access to or use of the Website;
- any incompatibility between the Website and other websites, services, software and hardware;
- any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the Website;
- any modification, suspension or discontinuance of the Website.
11f. If either you or we are in breach of the arrangements under these Terms, neither of us will be responsible for any losses that the other suffers as a result, except those which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order.
12. INTELLECTUAL PROPERTY RIGHTS
12a. The content of the Website is protected by copyright, trade mark, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Maria Chinen Limited.
12b. No licence is granted to you in these Terms to use any trade mark of Maria Chinen Limited or its affiliated companies.
